Field Operations Specialist – NYC - FOS 26-16582

Field Operations Specialist 

Duration: 12 months (Contract – NO BENEFITS)

Location: New York, NY (100% onsite, no remote). Covers Brooklyn and the Bronx.

Job Description

The organization’s Office of Information Technology seeks a Field Operations Specialist who will be responsible for managing IT Technology Rooms (MDF, IDF, Datacenter).

Background: Office of Information Technology

The Office of Information Technology provides IT services for the organization. These services include Systems Development, Database Management, Network and Telecommunication Services, and Technical Support. The department provides IT solutions to address the organization’s overall business and operational needs. It is also responsible for coordinating with state and city agencies on IT-related issues, and for implementing and enforcing compliance with citywide cybersecurity requirements and IT policies.

Infrastructure

The infrastructure unit is responsible for IT infrastructure management and is made up of five operational areas: Server Operations, Network Operations, Datacenter & IT Operations, Systems Design & Architecture, and Specialized Applications Support.

• Server Operations oversees and manages a server environment of 400+ physical and virtual servers at the datacenter and remote sites (configuring, patching, provisioning, vendor management, etc.).
• Network Operations oversees and manages the entire network landscape. This includes the datacenter, switching, routing, LAN/WAN/WWAN connectivity, VPN/remote access, storage (SAN/NAS), data security, and the IT footprint across all 37 offices in five boroughs, with 200+ pieces of network gear.

Scope of Work

The Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). Specific duties will include:

• Validate daily operations of the equipment installed in the IT Operations Rooms in offices across the assigned borough.
• Install, connect, and configure backup power supplies (UPS) and Power Distribution Units (PDU) to connect hardware equipment.
• Maintain an updated inventory of all hardware equipment installed in the IT Operations Rooms in offices across the assigned borough.
• Keep the IT Operations Rooms in offices across the assigned borough clean and organized.
• Act as the point of contact with vendors for all hardware equipment installed in the IT Operations Rooms across the assigned borough, for equipment deliveries and equipment replacement.
• Work with other Infrastructure groups to identify and resolve any issues affecting the hardware equipment installed in the IT Operations Rooms across the assigned borough.
• Perform hardware equipment replacement for failed components (hard disks, power supplies, RMAs) in coordination with Infrastructure groups and product vendors.
• Rack and stack hardware equipment (servers, switches, routers, hardware appliances, wireless access points) as required.
• Perform commissioning of UPS, PDU, and environmental monitoring devices (cooling, humidity).
• Perform network patching (connecting patch cords to switches, routers, data circuit CPE, servers, and hardware appliances).
• Complete circuit cutovers in coordination with city technology teams and the Infrastructure Network and Telecom groups.
• Un-rack and remove retired hardware as part of refresh projects, and follow the decommission process in coordination with the Directors of Infrastructure and Asset Management.

Qualifications

• Preferably 5 years of proven experience in Field Operations in Information Technology.
• Experience managing MDF and IDF technology rooms.
• Experience with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint).
• Working knowledge of IT infrastructure: Windows Servers, VMware, Cisco network gear, Wi-Fi, VoIP, on-prem datacenter, desktops, laptops, smartphones, EPL data circuits, UPS, PDU, and security surveillance systems.
• Excellent interpersonal and communication skills.
• Ability to multitask and perform in a fast-paced, high-pressure environment.
• Ability to work independently or within a group to solve complex problems.
• Strong team player with a service-oriented attitude and customer focus.
• Vendor management skills.
• Must be able to lift and move equipment weighing up to 50 lbs.
• Must be able to travel as needed between 37 sites across the five boroughs of NYC, including 24x7x365 sites and secure facilities.