Desktop Support Technician I

Location: Phoenix, AZ 85003
Duration: 4 Months – Contract
Shift: General
Experience: 3+ Years

Pay Rate: $25/hour

Job Summary

We are seeking a Desktop Support Technician I to support a large-scale PC refresh and technology deployment project.

The technician will be responsible for deploying and configuring Windows desktops and laptops, installing peripherals, troubleshooting hardware and software issues, and providing hands-on technical support to end users. This is an onsite role requiring strong customer service and technical troubleshooting skills.

Key Responsibilities

• Deploy and configure Windows desktop and laptop systems.
• Perform PC imaging, hardware setup, configuration, and peripheral installation.
• Troubleshoot hardware, software, network connectivity, and workstation issues.
• Provide onsite technical support to end users during equipment deployments.
• Replace and configure desktop/laptop hardware as part of PC refresh activities.
• Maintain accurate deployment records and technical documentation.
• Update service tickets with troubleshooting details, status, and resolution information.
• Track assigned IT assets and equipment throughout the deployment process.
• Follow established procedures for system deployment, configuration, and support.
• Provide professional and responsive customer service to end users.

Required Skills & Qualifications

• 3+ years of experience in Desktop Support, PC Deployment, or a related IT support role.
• Hands-on experience with Windows imaging, desktop hardware, and troubleshooting.
• Working knowledge of Windows operating systems and common desktop applications.
• Basic knowledge of Active Directory.
• Strong hardware and software troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work onsite and handle multiple deployment tasks efficiently.
• High School Diploma or GED required.
• Valid Arizona Driver's License or ability to obtain one.
• Ability to successfully complete a background check and fingerprinting process.

Preferred Qualifications

• Experience supporting enterprise-level PC refresh or desktop deployment projects.
• Experience working on large-scale technology refresh initiatives.
• Knowledge of SCCM, MDT, Microsoft Intune, or Windows Autopilot.
• Experience with asset tracking and deployment documentation.
• Previous experience in enterprise or public-sector IT environments.