Hiring: IT Technical Business Analyst - Intermediate / Senior - Project Coordinator
Location: Edmonton, Alberta, Canada
Work Arrangement: Primarily Remote / Onsite as Required
Duration: 6-12 Months
Pay Rate: CAD $60-$80/hr
Job Summary:
We are seeking an experienced IT Technical Business Analyst / Project Coordinator to support IT infrastructure projects, business transformation, application enhancements, process improvement, and organizational change initiatives. The successful candidate will coordinate multiple projects, gather and document business and technical requirements, manage project deliverables, facilitate stakeholder engagement, and support the implementation and adoption of technology solutions.
The role combines technical project coordination, business analysis, project governance, change management, and operational improvement. The candidate will work with cross-functional technical teams, business units, and leadership to ensure projects are delivered within scope, schedule, quality standards, and business objectives.
Key Responsibilities:
Project Coordination and Delivery
Coordinate multiple IT projects concurrently, from initiation and planning through implementation, deployment, and closure.
Define project scope, objectives, deliverables, schedules, milestones, and resource requirements in collaboration with business teams.
Coordinate IT infrastructure implementations, office relocations, technology refreshes, hosting changes, and service reconfigurations.
Coordinate organizational restructuring initiatives involving department name changes and the movement of programs, services, personnel, and technology resources.
Manage project plans, status reports, risk logs, issue logs, project charters, briefing notes, business cases, dashboards, and closure documentation.
Monitor project progress, timelines, budgets, dependencies, risks, and deliverables.
Facilitate project status meetings, planning sessions, workshops, and governance meetings.
Maintain project documentation, track work status, and communicate progress to management and project teams.
Ensure projects follow established project management methodologies, governance procedures, change controls, and operational standards.
Provide recommendations on project risks, issues, mitigation strategies, and opportunities for improvement.
Business Analysis and Requirements Management
Conduct stakeholder interviews, discovery sessions, workshops, and business needs assessments.
Gather, analyze, validate, and document business, functional, and technical requirements.
Develop business requirements documents, functional specifications, process maps, user stories, use cases, and technical documentation.
Analyze existing business processes and recommend improvements to efficiency, service delivery, and operational performance.
Assess the impact of new technology and service requests on existing business processes and IT environments.
Work with technical teams to evaluate solutions, dependencies, integration requirements, and implementation approaches.
Support application enhancements, system integration, testing, deployment, and post-implementation stabilization.
Coordinate user acceptance testing (UAT), business readiness assessments, and production implementation activities.
Provide technical recommendations and guidance to management, operations, and project team members.
IT Infrastructure and Technical Coordination
Coordinate implementation activities across End User Computing, cloud, servers, storage, networking, cybersecurity, security administration, printing, video conferencing, and telecommunications teams.
Coordinate requests for new technology services, office setups, relocations, infrastructure refreshes, and decommissioning activities.
Support changes involving user accounts, distribution lists, security groups, shared mailboxes, network drives, and business applications.
Review technology and service requests, identify operational impacts, and recommend appropriate solutions.
Coordinate technical dependencies and ensure implementation activities meet security, privacy, and operational requirements.
Support proof-of-concept initiatives, pilot implementations, limited production rollouts, and quality control activities.
Communicate operational guidelines, technology procedures, and implementation requirements to relevant teams.
Change Management and Stakeholder Engagement
Develop and implement change management and communication plans to support successful adoption of new systems, processes, and organizational initiatives.
Conduct stakeholder analysis, change impact assessments, and organizational readiness assessments.
Develop communication materials, presentations, FAQs, user guides, training materials, and implementation documentation.
Facilitate stakeholder meetings, workshops, training sessions, and knowledge transfer activities.
Identify resistance to change and develop mitigation, engagement, and adoption strategies.
Support business leaders and project teams in communicating changes and reinforcing desired outcomes.
Monitor adoption, readiness, change progress, and implementation effectiveness.
Build and maintain positive relationships with business teams, technical teams, vendors, and senior leadership.
Reporting, Governance, and Continuous Improvement
Prepare project dashboards, executive updates, status reports, risk assessments, and management recommendations.
Track project milestones, deliverables, resource utilization, risks, issues, and performance indicators.
Maintain accurate project records and documentation in shared repositories and collaboration platforms.
Support project governance, quality assurance, change control, and compliance with applicable policies and procedures.
Identify opportunities to improve project delivery, business processes, IT services, and stakeholder communication.
Use approved AI productivity tools to improve reporting, documentation, analysis, and communication while maintaining human oversight, security, and data privacy.
Required Qualifications:
University degree in Business, Management, Information Technology, Business Administration, or a related discipline; equivalent education and experience may be considered.
Minimum 5 years of relevant experience in project coordination, IT project delivery, business analysis, or related roles.
Experience coordinating technical teams across multiple IT implementation and execution projects.
Experience defining project scope, goals, objectives, and deliverables in collaboration with business stakeholders.
Experience managing multiple projects simultaneously in a complex organizational environment.
Experience developing project documentation, including project charters, business cases, briefing notes, status reports, risk logs, dashboards, and project closure reports.
Experience gathering and documenting business, functional, and technical requirements.
Experience leading project meetings, facilitating stakeholder discussions, and communicating progress to management.
Experience in project governance, risk management, issue tracking, and change control.
Experience working with cross-functional business and technical teams.
Strong analytical, organizational, problem-solving, communication, and stakeholder management skills.
Ability to manage competing priorities and work independently in a dynamic environment.
Preferred Qualifications:
Experience supporting government or public-sector IT projects.
Experience coordinating IT infrastructure projects, technology service requests, office relocations, or enterprise application implementations.
Experience with organizational restructuring projects involving department changes, personnel movement, or service transitions.
Experience with Microsoft Active Directory, file system permissions, security groups, shared mailboxes, and network drives.
Experience with cloud services, servers, storage, networking, cybersecurity, and end-user computing environments.
Experience in organizational change management, communications planning, stakeholder engagement, and training development.
Experience with business process mapping, process re-engineering, continuous improvement, and business performance reporting.
Experience with Agile, Scrum, Waterfall, Kanban, or hybrid project delivery methodologies.
PMP, Certified Scrum Master, IIBA, Prosci, ACMP, or other relevant professional certifications.
Experience with business applications, data integration, web services, legacy systems, and application support.
Familiarity with Microsoft Excel, PowerPoint, Visio, MS Project, SharePoint, and approved AI productivity tools.
