Emergency Communications Engineer/911 Engineer/Comunication Engineer - 1022 MC #1

Emergency Communications Engineer/911 Engineer/Comunication Engineer
Location: Brooklyn, NY
Employment Type: Contract

Job Summary
We are seeking an Emergency Communications Engineer to support, deploy, and maintain the infrastructure and systems that deliver 911 calls to Public Safety Answering Centers.

Scope of Services

• Oversee vendors supporting emergency communications, telecommunications services, and infrastructure
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers
• Deploy and support Emergency Communications network infrastructure, including racking and cabling equipment
• Configure and test Emergency Communications network infrastructure
• Provide technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to Public Safety Answering Centers
• Provide technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS, and RTT technology and services
• Provide technical support and oversight for vendor-managed ESInet services and systems
• Provide technical support for Public Safety Unified Communications systems and services
• Provide technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications
• Triage and investigate incidents involving communication, infrastructure, and service failures, including identifying root cause and remediation
• Support 911 and TT911 test environments within the 911 lab, and validate test cases and results
• Provide Emergency Communication technology asset management support

Mandatory Skills/Experience

• 8+ years of experience working in a data center or in the field supporting related work
• 8+ years of experience in network support and LAN/WAN troubleshooting
• 8+ years of experience in communications routing, transport, and delivery (wireline, wireless, and VoIP)
• 8+ years of experience using documentation tools (MS Excel, MS Visio, MS Word, etc.)
• Working knowledge of networking hardware and topologies
• Working knowledge of telecommunication cabling standards, with the ability to pull and terminate cabling in a variety of customer environments
• Working knowledge of computing systems and hardware
• Experience with LEC circuit termination and turn-up
• Ability to perform physical work related to the job
• Ability to follow detailed job documents
• Willingness to travel within the region to meet customer SLAs
• Willingness to work on-call, after hours, and weekends when required

Desirable Skills/Experience

• Bachelor’s degree from an accredited college in computer science or a related field
• Strong oral, written, and presentation skills, with the ability to communicate in a credible and confident manner in clear, concise language
• Experience with Emergency Communications infrastructure, systems, applications, and related technologies
• Knowledge of E911 call routing, selective routing, trunking, and location-based routing
• Knowledge of DMS and ACD systems
• Knowledge of ANI/ALI services and functionality
• Knowledge of 9-1-1 Call Handling Systems
• Knowledge of land mobile radio systems, including P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESInet call routing
• Knowledge of SMS, RTT, TCC routing, and SMS aggregation
• Knowledge of GIS and location-based identification