Location: Pontiac, Michigan (MI)
Duration: 6 Months
Experience Required: 5+ Years
Work Arrangement: Hybrid – Minimum 2 Days Onsite Per Week
We are seeking an experienced Business Systems Analyst to support technology projects across infrastructure services, including networking, server and workstation services, Microsoft 365, VoIP telecommunications, and service center operations.
The ideal candidate will be a self-starter with strong analytical, communication, and problem-solving skills who can take ownership of project assignments and ensure deliverables meet business and technical requirements.
Gather, analyze, and document business and technical requirements.
Support ServiceNow integrations involving Asset Management, Inventory Management, CMDB Discovery, and Webex.
Perform data analysis to identify trends, gaps, and opportunities for process improvement.
Design solutions, develop technical specifications, and support technology implementations.
Coordinate system testing, user acceptance testing (UAT), and implementation activities.
Research existing systems and recommend improvements to operational processes.
Develop procedures, documentation, and training materials to support end users.
Assist with preparing Requests for Proposals (RFPs) and contract scopes of work and deliverables.
Collaborate with infrastructure, networking, telecommunications, and service center teams.
Monitor project deliverables and ensure alignment with established requirements and timelines.
5+ years of relevant Business Analyst or Business Systems Analyst experience.
Hands-on experience with ServiceNow integrations is mandatory, including:
Asset Management
Inventory Management
CMDB Discovery
Webex integrations
Strong experience with Microsoft 365 productivity applications.
Demonstrated data analytics experience.
Strong requirements gathering, documentation, and stakeholder communication skills.
Experience with system testing, implementation, and process improvement.
Telecommunications Expense Management (TEM) experience.
Experience preparing Requests for Proposals (RFPs).
Experience developing contract scopes of work and defining deliverables.
Familiarity with IT infrastructure services, networking, server management, workstation services, and VoIP telecommunications.
This is a hybrid position requiring a minimum of two days onsite per week in Pontiac, Michigan. Remote work requires a suitable home office environment and adherence to standard business working hours.