Digital Credentials Product Management Subject Matter Expert (SME) - MSON #21

Job Title: Digital Credentials Product Management Subject Matter Expert (SME)
Job Category: Product Management
Location: Toronto, ON, Canada
Experience: 9+ Years

Job Summary

We are seeking a highly experienced Digital Credentials Product Management Subject Matter Expert (SME) to provide strategic product leadership and domain expertise across digital credentials, verifiable credentials, digital wallets, enterprise credential platforms, and identity and access management.

The SME will shape product vision, establish product strategy, guide roadmap investments, define enterprise product requirements, and advise leadership on market opportunities, ecosystem developments, security, and privacy considerations.

This role requires extensive experience in product management, enterprise platform development, Agile delivery, and cross-functional leadership. The successful candidate will work closely with executives, engineering leaders, architects, security and privacy specialists, and external partners to build scalable, trusted, and interoperable digital identity and credential solutions.

Key Responsibilities

Enterprise Product Strategy and Vision

• Define and communicate the long-term product vision, strategy, and roadmap for digital credentials, digital wallets, and enterprise credential platforms.
• Translate organizational objectives, market developments, customer needs, and industry trends into strategic product opportunities.
• Establish product positioning, value propositions, target segments, and differentiation strategies.
• Lead market assessments, competitive analysis, customer discovery, and evaluation of emerging digital identity opportunities.
• Define investment priorities and product initiatives based on business value, market demand, feasibility, risk, and strategic alignment.
• Advise executive leadership on product direction, portfolio priorities, dependencies, and growth opportunities.
• Establish product principles and decision-making frameworks to guide product evolution.
• Identify opportunities for partnerships, platform expansion, and new credential-related use cases.

Digital Credentials and Verifiable Credential Expertise

• Provide subject matter expertise in digital credentials, verifiable credentials, credential issuance, presentation, verification, and lifecycle management.
• Guide product strategy for trusted digital credential experiences across consumer, enterprise, and partner ecosystems.
• Evaluate product requirements related to credential portability, interoperability, usability, trust, and verification.
• Assess relevant digital identity and verifiable credential standards and translate their implications into product opportunities and requirements.
• Guide the definition of credential-related user journeys, business rules, and platform capabilities.
• Advise product and engineering teams on evolving ecosystem expectations and interoperability considerations.
• Identify opportunities to improve credential adoption, verification efficiency, and user trust.

Digital Wallet and Enterprise Credentials Platform Strategy

• Define product direction for digital wallet capabilities, including credential storage, access, presentation, and management.
• Establish strategic requirements for enterprise credential platforms supporting issuance, verification, governance, and lifecycle management.
• Evaluate product opportunities across enterprise users, credential holders, issuers, verifiers, and ecosystem partners.
• Guide platform capability planning, product modularity, and integration priorities.
• Assess dependencies between wallet experiences, credential services, identity systems, and enterprise applications.
• Develop strategies to improve platform scalability, usability, accessibility, and ecosystem adoption.
• Advise on product investment decisions for platform modernization and new capabilities.

Identity and Access Management Strategy

• Provide product leadership for capabilities connecting digital credentials with identity and access management ecosystems.
• Define strategic product requirements for authentication, authorization, identity lifecycle management, and secure access.
• Evaluate opportunities to improve identity verification, credential-based access, account recovery, and trusted user interactions.
• Collaborate with architecture and security teams to align product capabilities with enterprise identity strategies.
• Assess identity-related dependencies and integration requirements across enterprise systems.
• Balance usability, interoperability, security, privacy, and operational requirements in product decisions.

Product Roadmaps, MRDs, and PRDs

• Own and govern strategic product roadmaps across multiple products, platforms, and related capabilities.
• Oversee the creation and maintenance of MRDs, PRDs, product strategy documents, and business cases.
• Establish standards for product discovery, requirements quality, prioritization, and acceptance criteria.
• Translate strategic objectives into product capabilities, investment themes, epics, and measurable outcomes.
• Guide product managers and product owners in defining requirements and resolving complex product decisions.
• Ensure product requirements address customer needs, business objectives, technical feasibility, interoperability, and non-functional requirements.
• Evaluate roadmap dependencies, delivery risks, investment trade-offs, and competing business priorities.
• Establish mechanisms to maintain alignment between product vision, roadmap commitments, and delivery outcomes.

Agile Delivery and Cross-Functional Leadership

• Provide strategic oversight of Agile product delivery across multidisciplinary teams.
• Establish product governance practices for backlog prioritization, release planning, and roadmap execution.
• Guide product managers and delivery teams in balancing scope, customer value, technical dependencies, and delivery timelines.
• Resolve complex prioritization decisions and facilitate alignment among business, engineering, design, and architecture stakeholders.
• Support continuous discovery and iterative product development based on customer feedback and market evidence.
• Define release readiness expectations and product acceptance principles.
• Monitor delivery performance, identify systemic bottlenecks, and recommend improvements to product operating practices.
• Mentor product managers and strengthen organizational product management capabilities.

Security, Privacy, and Trust

• Establish product-level security and privacy principles for digital credential and identity products.
• Partner with security, privacy, legal, and compliance teams to translate applicable obligations into product requirements and controls.
• Guide privacy-by-design and security-by-design practices throughout discovery, design, development, and release.
• Oversee product considerations involving consent, data minimization, identity protection, credential security, and access control.
• Ensure product strategies account for threats to credential integrity, unauthorized access, misuse, and exposure of sensitive information.
• Evaluate privacy and security risks associated with new features, integrations, and ecosystem partnerships.
• Ensure that risk assessments and control requirements inform roadmap priorities and release decisions.
• Promote user trust, transparency, and responsible handling of identity-related information.

Product Performance and Business Outcomes

• Define strategic product KPIs covering adoption, customer value, platform utilization, credential issuance and verification, and business outcomes.
• Establish measurement frameworks to assess product effectiveness, market performance, and user experience.
• Evaluate customer feedback, product analytics, and market evidence to identify improvement opportunities.
• Lead strategic product reviews and recommend changes to roadmaps and investment priorities.
• Advise leadership on product risks, emerging opportunities, and progress toward strategic objectives.
• Drive continuous improvement across product discovery, delivery, governance, and lifecycle management.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related discipline. A master's degree is an asset.
• 9+ years of experience in product management, digital identity, enterprise platforms, financial technology, security-related products, or related disciplines.
• Demonstrated experience defining product strategy, vision, roadmaps, and investment priorities.
• Extensive experience managing product requirements, including MRDs, PRDs, epics, user stories, and acceptance criteria.
• Proven experience leading Agile product delivery across cross-functional teams.
• Strong understanding of digital credentials, verifiable credentials, digital wallets, enterprise credential platforms, or identity and access management.
• Experience translating complex business, technical, and regulatory considerations into product strategy and actionable requirements.
• Demonstrated ability to influence senior stakeholders and resolve complex product and prioritization decisions.
• Strong understanding of security, privacy, identity protection, authentication, authorization, and access controls.
• Excellent strategic thinking, communication, analytical, negotiation, and leadership skills.
• Proven ability to mentor product professionals and establish effective product management practices.

Preferred Qualifications

• Direct experience developing digital identity, verifiable credential, digital wallet, or enterprise identity products.
• Familiarity with relevant digital identity standards and credential interoperability models.
• Experience with enterprise IAM platforms, credential lifecycle services, or identity verification solutions.
• Experience developing enterprise product strategies and managing multi-product portfolios.
• Familiarity with privacy-by-design, security-by-design, and applicable data protection requirements.
• Experience managing ecosystem partnerships, platform integrations, or products involving multiple external stakeholders.
• Recognized product management, Agile, digital identity, or security certifications are an asset.