Processing Center Advisor
Location: Edmonton, AB
Contract Duration: 7 Months
Pay Rate: CAD $20-$30/hr
Work Arrangement: Onsite
Job Summary:
Seeking a detail-oriented Processing Center Advisor to review applications, assess eligibility, respond to inquiries, and support program administration while maintaining accurate records and protecting confidential information.
Key Responsibilities:
Review and process applications, renewals, and amendments.
Verify supporting documents and assess eligibility against program guidelines.
Respond to phone, email, and online inquiries.
Troubleshoot application, payment, and system-related issues.
Maintain accurate records and handle sensitive information securely.
Manage multiple priorities in a fast-paced environment.
Required Qualifications:
High School Diploma or GED.
3+ years of customer service or retail experience.
2+ years of experience researching documentation to resolve issues.
3+ years of experience troubleshooting, prioritizing tasks, and working independently and in teams.
Strong communication, analytical, and problem-solving skills.
Nice to Have:
Office administration education.
Call center experience and familiarity with multiple computer systems.
Experience with application processing, eligibility assessment, or benefits administration.